Teams at Gilley's Food & Beverage

Handles guest money transactions, check cashing, gaming ticket and coin conversions, and bankroll verification. Opens and maintains Players Club accounts, provides property and amenity information, distributes promotions, manages records and inventory, and supports marketing events. Delivers friendly, confidential customer service, resolves routine complaints, monitors assigned areas, reports unusual activity, and follows gaming regulations and company policies. Requires flexibility for nights, weekends, holidays, overtime, prolonged standing, and high-volume interactions.

Monitor gaming and non-gaming areas through CCTV and facility patrols, identify suspicious activity and safety concerns, document incidents, and report issues to surveillance management. Provide guest assistance, handle routine complaints, maintain accurate paperwork, follow gaming and company regulations, and support a clean, welcoming facility. The role requires working nights, weekends, holidays, and overtime as needed, often standing or walking for 8–12 hours.

Maintains guest safety and facility security at a gaming venue, escorts money transfers, safeguards assets, enforces gaming regulations, prepares incident reports, assists with minor medical situations, and provides friendly customer service. Handles complaints and disputes, observes and reports unusual activity, supports regulatory compliance, and may train new officers. Requires prolonged standing, physical mobility, and availability for nights, weekends, holidays, and overtime.