Teams at Gigs

Act as the technical escalation point for complex connectivity and API issues, troubleshoot network and SIM activation incidents, mentor Tier 1 support, translate technical findings into clear customer communication and documentation, and advocate product improvements to Engineering.

Serve as the technical escalation point for complex connectivity issues, debug APIs and network incidents, mentor Tier 1 support, document findings, and drive platform improvements by translating customer issues to Product and Engineering.

Partner with executives to drive strategic initiatives, build scalable processes, define metrics and dashboards, solve ambiguous problems, and lead cross-functional operational planning to support rapid growth.