Teams at Georgia's Own Credit Union

Leads the credit union’s digital business, strategy, operating model, platform ecosystem, and member experience. Oversees digital growth, adoption, engagement, performance, governance, roadmaps, platform investments, vendor relationships, risk, compliance, and operational excellence. Partners with Product, Marketing, Technology, Operations, and executive leadership to align digital capabilities with enterprise goals. Builds and develops high-performing digital teams while driving measurable improvements in member satisfaction, self-service, deposits, lending, and digital channel performance.

Drives credit union growth by developing sales strategies, building community and business relationships, increasing membership, representing the organization at events, analyzing market trends, coaching sales staff, ensuring service excellence, and maintaining regulatory compliance. The role requires collaboration with marketing, member services, and product teams while achieving sales targets and supporting member engagement.

Provides technical and customer support for online and mobile banking services, bill pay, payment tools, account aggregation, and messaging platforms. Troubleshoots escalated access, navigation, device, and system issues; coordinates with vendors and IT; documents recurring problems; trains frontline staff; processes member correspondence; prepares channel usage reports; and assists with inbound calls during peak periods.