Teams at GenetiQ

Leads day-to-day ICT and infrastructure engineering support while remaining hands-on with customer issues across hardware, software, networking, cloud, virtualization, and Microsoft environments. Coordinates workloads, supports incident and change management, coaches engineers, monitors service issues, maintains documentation and technical standards, and assists with onboarding. The role also contributes to infrastructure configuration, maintenance, security practices, and support for Azure, AWS, Docker, and customer-hosted environments.

Leads end-to-end ERP implementations for distributor and merchant businesses, including requirements workshops, solution design, configuration, data migration, API integrations, SQL reporting, testing, training, cutover, go-live support, and post-launch issue resolution. Collaborates with customers, developers, project managers, and IT stakeholders while advising on deployment, security, and best practices. The role also supports pre-sales demonstrations, documentation, project planning, billing, and customer relationship continuity.

Provide technical and operational support for customers using ERP modules covering accounting, inventory, CRM, e-commerce, business intelligence, and supply chain management. Responsibilities include responding to system inquiries, documenting issues, troubleshooting technical scenarios, translating business requirements into technical information, and developing effective solutions while managing customer experience.