Teams at Genesys

Provides advanced L2/L3 IT support across Windows, macOS, hardware, software, networking, mobile devices, collaboration tools, and endpoint management. Owns escalated incidents, device lifecycles, onboarding and offboarding, Intune and Autopilot provisioning, ServiceNow and identity administration, executive support, and process improvement. Guides junior specialists, coordinates with global technical teams, supports compliance and asset management, and participates in on-call, onsite, and regional travel support.

Leads AI and experience orchestration sales initiatives by advising executives, supporting account teams, shaping deal strategy, creating territory plans, and driving pipeline growth. Conducts customer workshops, develops AI use cases and proof-of-concept opportunities, supports proposals and pricing, and coordinates cross-functional execution across marketing, product, customer success, and professional services. Acts as an AI subject matter expert and enables broader sales teams.

Develop, configure, and support Salesforce Quote-to-Cash solutions, including quoting, order management, renewals, product configuration, assets, integrations, and billing workflows. Translate requirements into scalable technical designs, troubleshoot complex platform and integration issues, support testing and releases, document solutions, and improve automation, monitoring, security, and maintainability. Collaborate with technical leads, product owners, analysts, QA, architects, and integration partners in an enterprise software delivery environment.