Teams at Genesys

Leads Genesys’ Mexico sales organization, driving revenue, quota attainment, SaaS growth, pipeline execution, customer acquisition, channel strategy, and market expansion. Builds and develops a high-performance sales team, establishes accountability and performance metrics, manages P&L, provides competitive intelligence, and collaborates cross-functionally to execute go-to-market strategies. The role requires executive-level leadership, enterprise software sales expertise, customer relationship management, and strong strategic and operational execution.

Lead technical discovery, solution strategy, architecture, demonstrations, prototypes, pilots, and proofs of concept for AI-powered customer experience transformations. Partner with enterprise customers, executives, account teams, product, and engineering stakeholders to integrate Genesys Cloud with cloud platforms, CRM systems, AI services, and data sources. Translate complex technical capabilities into business value, advance strategic sales opportunities, develop reusable architectures, and provide technical thought leadership.

Leads AI Engineers, Data Scientists, and software engineers developing, deploying, and operating machine learning and generative AI solutions. Oversees the full model lifecycle, including problem definition, data preparation, experimentation, evaluation, production operation, and MLOps. Manages hiring, performance, coaching, and career development while partnering with stakeholders and presenting technical tradeoffs to leadership. Guides scalable AI platform architecture on AWS and promotes responsible, secure, reliable, and fair AI practices.