Genesys

HQ
Menlo Park
Total Offices: 52
6,774 Total Employees
Year Founded: 1990
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Genesys Benefits Overview

Compensation + BenefitsCompany CultureWork-Life Balance + WellbeingCareer Growth + Development

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers supplemental life insurance

Offers accidental death & dismemberment insurance

Offers disability insurance

Provides a pension

Offers occupational accident insurance

Provides adoption assistance

Offers generous parental leave

Provides family medical leave

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Offers performance bonuses

Company Culture

Provides commuter benefits

Provides a mobile phone discount

Provides free snacks and drinks

Offers legal assistance

Utilizes a flexible work schedule

Offers a remote work program

Offers diversity-based Employee Resource Groups

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid holidays

Provides bereavement leave

Offers paid volunteer time

Provides paid sick days

Provides military leave

Career Growth + Development

Provides customized development tracks

Job training & conferences

Provides tuition assistance

Recently posted jobs

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Genesys

Platform Administrator, ServiceNow

2 Days AgoSaved
In-Office or Remote
São Paulo, BRA
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software
Administer, configure, monitor, and continuously improve the ServiceNow platform. Responsibilities include managing access controls, forms, workflows, Service Catalog items, reports, integrations, data quality, incidents, upgrades, releases, documentation, and basic automation. The administrator collaborates with engineers, architects, process owners, and global stakeholders to troubleshoot issues, maintain governance and security standards, support ITSM capabilities, and improve platform performance and user experience.
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Genesys

AI Architect (Presales)

2 Days AgoSaved
In-Office or Remote
6 Locations
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software
Designs production-ready enterprise AI architectures for customer experience use cases, including LLMs, RAG, orchestration, tools, agentic AI, integrations, governance, evaluation, and observability. Leads presales discovery, demonstrations, prototypes, pilots, and value assessments while advising executive stakeholders. Partners with sales, Professional Services, Product Management, and Engineering to validate scalable solutions, influence product direction, and develop reusable field enablement assets.
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Genesys

Lead Software Engineer, CRM and Integrations

2 Days AgoSaved
Remote
2 Locations
Artificial Intelligence • Big Data • Cloud • Machine Learning • Software
Lead development of full-stack CRM integrations and cloud-native services across Salesforce, ServiceNow, Zendesk, telephony providers, and AWS. Build scalable UIs, REST APIs, event-driven systems, automated tests, and infrastructure. Improve reliability, performance, monitoring, alerting, and incident response while participating in on-call operations. Influence architecture, review code, mentor engineers, troubleshoot production incidents, and apply AI-assisted development practices responsibly.
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