Teams at Generator Health

Own prescription processing for newly onboarded provider practices and escalated cases, guiding prior authorizations from submission through determination. Investigate stalled cases, coordinate with insurers, pharmacies, providers, patients, and internal teams, and drive timely resolution. Communicate across phone, email, and text; de-escalate concerns; maintain exceptional accuracy; identify recurring patterns; and optimize operational workflows using proprietary tools.

As a Clinical Intelligence Specialist, you'll ensure quality in the prior authorization process, reviewing cases, auditing decisions, and improving workflows to enhance patient treatment access.

The Operations Specialist role involves supporting operational processes in healthcare to improve medication access, requiring problem-solving skills and adaptability to new technologies.