Generali Global Assistance Benefits Overview

Leads the roadmap, design, development, testing, delivery, and support of insurance software platforms. Manages external partners and development teams, addresses technical debt, defines solution and implementation plans, and ensures SLA compliance and predictable delivery. The role requires hands-on full-stack software development, cloud infrastructure expertise, Agile SDLC practices, technical mentoring, stakeholder communication, and coordination with project management and business teams.

Provides onsite Level 2 IT support for computers, mobile devices, networks, software, peripherals, and client/server systems. Troubleshoots technical issues, manages hardware and software inventory, monitors tickets, supports remote employees and new hires, researches enterprise technology standards, develops SOPs, and trains junior support engineers. The role also coordinates with specialty IT teams and external vendors while delivering customer-focused support in a fully onsite environment.

Processes accurate multistate biweekly payroll using ADP Workforce Now and supports HRIS administration, audits, reporting, user access, troubleshooting, configuration, and system enhancements. The role maintains employee data, handles payroll-related general ledgers, supports benefits and employee changes, and collaborates with HR, finance, and leadership. It requires three or more years of payroll and HRIS experience, strong analytical and organizational skills, Excel proficiency, and a high school diploma.