Teams at GEM Technologies(gemtechnologies.net)

Own complex infrastructure incidents, escalations, migrations, upgrades, and root-cause analysis across multiple client environments. Administer Microsoft infrastructure, identity platforms, virtualization, networking, security, backup, and disaster recovery systems. Use PowerShell and automation to improve reliability, document technical solutions, and collaborate directly with clients, vendors, and engineers. Provide occasional onsite support in the New York City metropolitan area.