Teams at GAZMAN

Design and deliver digital and graphic creative assets across websites, email, social media, advertising, retail, and marketing channels. The role leads homepage, landing page, campaign, and multimedia design while maintaining brand consistency and supporting ecommerce customer experiences. It also involves video editing, competitor research, campaign collaboration, and coordinating creative delivery across channels.

Lead CRM and loyalty strategy across three fashion brands, driving acquisition, retention, re-engagement, customer lifetime value, and sales through email, SMS, and digital channels. Own CRM platforms, marketing automation, database health, segmentation, personalisation, reporting, data governance, and compliance. Identify commercial growth opportunities, influence senior stakeholders, collaborate with marketing and eCommerce teams, and lead a high-performing CRM team.

Leads customer support and experience strategy across multiple fashion brands, managing teams, service KPIs, omnichannel operations, technology optimization, automation, AI, self-service, and continuous improvement. The role partners with stakeholders to resolve customer pain points, deliver insights to senior leadership, improve efficiency, and elevate customer service performance.