Teams at Gateway Casinos & Entertainment Limited

Supervise bingo operations, staff, cash floats, payouts, promotions, and event equipment. Coordinate with the caller, maintain accurate financial records, resolve guest and operational issues, and ensure team members deliver an engaging guest experience. The role requires supervisory experience, bingo knowledge, strong communication, computer skills, flexibility for evenings and weekends, and the ability to stand for extended periods and lift up to 15 pounds.

Supervise frontline slot team members, assign duties, manage schedules and slot reservations, oversee jackpot payouts, address guest concerns, enforce gaming policies and internal controls, and report violations. The role also coaches employees, maintains slot operations knowledge, supports casino initiatives, and promotes a safe, welcoming guest environment.

Provides guest service across resort operations, including service desks, contact-center communications, loyalty enrollment, reservations, promotions, events, charter-group arrivals, and box-office support. Resolves guest concerns, maintains promotional supplies and documentation, and collaborates across departments to deliver seamless experiences. Requires flexibility for varied shifts, strong communication and problem-solving skills, computer proficiency, organization, and a positive customer-focused attitude.