Gainsight Benefits Overview

Develop and lead Gainsight’s information security strategy, policies, and procedures. Manage security leadership, architecture, identity management, compliance, risk assessments, vulnerability testing, and threat mitigation. Ensure adherence to GDPR, HIPAA, ISO 27001, SOC 2, and related standards. Present security posture, metrics, and recommendations to executive leadership while collaborating with Engineering, IT, and Security teams in a SaaS environment.

Architect unified customer data models and reliable pipelines across Salesforce, Gainsight, product, and other GTM systems. Establish data governance, identity resolution, entitlement management, lineage, and near-real-time synchronization. Partner cross-functionally to create trusted data foundations for analytics, personalized campaigns, digital impact measurement, and AI or LLM-powered querying. Translate GTM business needs into scalable technical designs and align data architecture with engineering and product capabilities.

Lead and scale Renewals delivery for an AI-native Retention-as-a-Service business. Build team structures, playbooks, and forecasting; drive gross revenue retention; manage customer relationships and escalation; hire and develop renewal managers; define AI-human workflow allocation; partner cross-functionally to improve tooling and delivery.