Teams at Gain

Manage a portfolio of enterprise customers across Europe, building strategic relationships and ensuring successful platform adoption. Train clients, understand their use cases, gather product feedback, drive renewals and upsells, monitor customer success KPIs, and help improve internal processes. The role serves private equity investors, M&A advisors, and consultancies and requires independent account ownership in a B2B SaaS environment.

Provides technical support across Sales, Customer Success, Engineering, and clients. Responsibilities include API and CRM integrations, SSO/SAML implementation and troubleshooting, security requests, technical documentation, QA testing, root cause analysis, and serving as the technical customer contact throughout and after the sales cycle.

Build and improve LLM agents and custom machine learning models for web-based company data extraction and financial predictions. Create evaluation suites, monitor production pipelines, diagnose failures, retrain models, and optimize solutions for compute, memory, bandwidth, and model costs. The role requires strong Python and async programming, production ML experience, and rigorous model validation and evaluation practices.