Teams at GadellNet Consulting Services

Deploys and configures client hardware, operating systems, applications, user accounts, access, licenses, and data. Supports Windows and macOS devices, networks, VPNs, printers, firewalls, and remote-access tools. Performs onsite and remote onboarding, troubleshooting, documentation, process improvement, scripting, warranty coordination, and internal training. Collaborates with account managers, client contacts, and branch engineers while maintaining strong documentation and service standards.

Manages SMB client relationships, onboarding, IT roadmaps, business reviews, account growth, renewals, retention, and SLA tracking. Acts as a liaison between clients and internal operations and engineering teams, resolves escalations, supports consultative sales, and maintains client documentation and administrative processes.

Provide strategic IT and AI advisory services to SMB clients: develop 3-5 year technology roadmaps, align IT investments with business goals, design Microsoft-stack solution architectures, guide AI strategy and governance, lead audits and optimization projects, advise on staffing/training and budgets, and support pre-sales and client stakeholder engagement.