Teams at G Adventures

Coordinates external travel partnerships and ensures partner tours meet product, operational, branding, safety, and quality standards. Maintains operational data, trackers, documentation, and SOPs; monitors customer feedback and identifies process or performance issues. Collaborates with Product, Sales, Finance, regional Operations, tour staff, and customer solutions teams to implement updates, remediation plans, and consistent trip delivery.

Supports Workday and other enterprise systems by gathering requirements, translating business needs into functional specifications, assisting with configuration, testing system changes, monitoring performance, and maintaining data integrity. The role provides user training and documentation, coordinates issue resolution with technical teams and vendors, supports audits and compliance, and contributes to project planning and milestone tracking for global stakeholders.

Sell travel experiences to prospective travellers and agency partners through phone and email. Assess customer needs, recommend and sell suitable trips and additional services, meet monthly sales targets, and deliver exceptional service. Resolve booking issues, follow booking procedures accurately, maintain customer relationships, and contribute to company culture. The role requires German and English fluency, travel knowledge, flexible shift availability, and occasional weekend work.