Teams at Futu Holdings Limited

Oversee institutional brokerage account servicing, onboarding, maintenance, transfers, closures, documentation, and client requests. Ensure compliance with KYC/AML requirements, regulatory obligations, internal controls, and audit standards. Coordinate with clients, relationship managers, trading, compliance, finance, and operations teams. Monitor service levels, resolve issues, improve workflows, maintain procedures, and report on account volumes, risks, and outstanding matters.

Conduct corporate customer due diligence and enhanced due diligence, review onboarding documents and ownership structures, investigate transaction-monitoring alerts, perform AML/CFT risk assessments, review marketing materials, monitor regulatory developments, support audits and remediation, and escalate suspicious activity for reporting. The role also maintains audit trails, improves compliance processes, and collaborates with Compliance, Operations, Partner Support, and Business teams.

Supports the compliance framework by investigating client complaints, preparing case summaries and regulatory reports, reviewing marketing and client-facing materials, assessing service-provider compliance, and assisting with ad hoc compliance projects. Requires strong analytical, communication, organizational, and problem-solving skills, accuracy under pressure, reliability, independence, and tolerance for repetitive work. English is required; Mandarin fluency is advantageous.