Teams at FusionTek

The Client Relationship Manager will manage client relationships, oversee service delivery, and identify growth opportunities while ensuring client satisfaction and retention.

Serve as primary client contact for a portfolio, drive retention and account growth, monitor account health, coordinate cross-functional teams, maintain documentation, and conduct virtual/onsite client visits to resolve issues and improve service delivery.

Provide Level 2 escalated desktop and server support, handle break/fix and application installs, perform server, networking and security tasks (Hyper‑V, SonicWall, Datto), document work in the ticketing system, provide onsite client support and mentorship to Level 1 technicians, and maintain technical documentation.