Teams at Fusion Health

Lead and manage a technical support team to ensure SLA performance, ticket triage, escalation handling, and knowledge base maintenance. Act as senior escalation for complex technical, integration, and infrastructure issues, partner with Engineering/Product to reduce MTTR, coach and develop staff, support implementations and go-lives, and travel to customer sites as needed.

As a Software Architect, you will define the architectural vision, lead systems design, improve performance, mentor engineers, and introduce new technologies.

The Associate Technical Engineer provides software support, troubleshoots issues, and communicates with customers. Key tasks include documenting processes, supporting application installations, and analyzing customer needs.