Teams at Fun.xyz

Own enterprise and mid-market client relationships for a blockchain-based fintech infrastructure platform. Responsibilities include account management, renewals, expansion, escalations, client reviews, onboarding, cross-time-zone coverage, and process automation. The role partners closely with engineering, product, and design, uses AI tools such as Claude, supports technical integrations, and helps automate mid-market customer success workflows.

Investigate complex blockchain account and transaction support cases across multiple chains. Verify wallet and account details, use blockchain explorers and internal tools, document auditable case files, and escalate recurring issues or policy gaps. The role requires strong technical judgment, meticulous documentation, and work within defined approval frameworks. It is primarily in person at the company’s Midtown New York City headquarters Monday through Thursday, with optional remote work on Fridays.

Own complex fintech product initiatives end to end, from problem definition and requirements through launch, measurement, QA, and iteration. Collaborate with Product, Design, Engineering, Payments, and Data to simplify blockchain-based onboarding, deposits, account access, and money movement. Apply strong technical fluency, product judgment, analytics, and exceptional attention to quality, edge cases, and user experience.