FullStory Benefits Overview

Own and grow a portfolio of strategic enterprise customers by providing technical guidance, leading proofs of value, troubleshooting web and mobile implementations, presenting executive business reviews, and identifying expansion opportunities. The role partners with Account Executives on renewals and expansion, helps customers adopt advanced product capabilities, leads technical evaluations and customer events, and serves as the primary technical contact for assigned accounts.

Staff Software Engineer responsible for designing, building, operating, and evolving complex backend systems for Fullstory’s Guides & Surveys product. The role is approximately 80% backend and 20% frontend, involving architecture, technical design documentation, cross-team delivery, infrastructure, JavaScript and React development, on-call troubleshooting, mentoring, code reviews, and AI-assisted engineering. The engineer will lead strategic initiatives and migrate services to Fullstory’s core technology stack.

Own an enterprise sales territory across EMEA, driving new business and expansion revenue. Responsibilities include prospecting, account planning, multithreaded engagement with business and technical stakeholders, value-based technical evaluations, demonstrations, pipeline management, forecasting, and quota attainment. The role requires selling SaaS to enterprise customers and communicating the value of behavioral data for customer experience, engineering, product, data, and AI/ML teams.