Teams at Full Scale

Provide technical support for a payment processing platform by troubleshooting transactions, refunds, chargebacks, billing discrepancies, and API-related issues. Document cases, meet SLAs, escalate complex problems, identify recurring system issues, collaborate with Engineering and Product, improve support workflows, create knowledge-base content, and mentor new team members.

Own and improve cloud and platform security across Azure, AKS, Kubernetes, production access, vulnerability management, infrastructure as code, CI/CD, and security tooling. The role designs least-privilege access controls, hardens containers and workloads, implements automated security scanning, supports threat modeling and incident response, and partners with engineering, compliance, and executive stakeholders to reduce risk in a regulated healthcare/SaMD environment.