Teams at Full Scale

Provides technical support for a payment processing platform, troubleshooting transactions, refunds, chargebacks, billing discrepancies, and platform issues. Maintains detailed case records, escalates complex problems, identifies recurring trends, and collaborates with Engineering, Product, and Operations. The role also contributes to documentation, support process improvements, SLA performance, customer satisfaction, and mentoring new team members.

Own the company’s technical security function for an Azure-based healthcare SaaS platform. Design security architecture and roadmap, harden Azure and AKS infrastructure, improve application and API security, manage identity and access, oversee vulnerability remediation, build detection and incident response capabilities, secure partner integrations, and support SOC 2, HIPAA, ISO 27001, and ISO 13485 controls. Represent security with engineers, leadership, customers, partners, and auditors.