Teams at Fulgent Genetics

Supports the Histology department by preparing, loading, unloading, cleaning, sterilizing, and maintaining laboratory equipment and stainers. Handles slide and specimen labeling, filing, tracking, retrieval, recordkeeping, and laboratory log entries. Verifies specimen and case-number accuracy while maintaining diagnostic viability. Requires flexibility, manual dexterity, attention to detail, and the ability to work around biohazards, repetitive motion, and varying temperatures.

Provides direct client support within an assigned territory by resolving issues, discrepancies, and questions; coordinating with sales, laboratory operations, and pathology teams; setting up accounts; reviewing supply orders; documenting interactions; managing tickets; and maintaining service quality. The role uses CRM, LIS, and IVR systems, supports process improvement, handles after-hours coverage when needed, and applies de-escalation techniques to promote positive client experiences and patient care.

Entry-level hybrid role supporting clinical laboratory operations through workflow analysis, software and solution development, algorithm creation, clinical genetic data management, and project coordination. Responsibilities span software engineering, bioinformatics, analytics, process management, diagnostic reporting, and high-throughput workflow optimization. The role requires learning genetics, biology, healthcare standards, and laboratory procedures while collaborating across technical, scientific, operational, and business teams.