Teams at FSI Services

Execute healthcare CMMS implementations by gathering requirements, configuring systems and ancillary applications, mapping and cleansing customer data, coordinating stakeholders, and conducting quality assurance testing before go-live. The role manages customer communication, supports multiple projects, and ensures implementation readiness, accuracy, and timely deployment of solutions.

Own post-sale customer relationships for a healthcare CMMS portfolio of 75–90 accounts. Responsibilities include driving renewals and retention, mitigating churn, increasing product adoption, identifying expansion opportunities, conducting QBRs, coordinating with internal teams, advocating for customers, and supporting invoicing coordination. The role is remote with some travel and emphasizes relationship building, customer outcomes, autonomy, and strategic account management.

Implement enterprise healthcare software by leading discovery sessions, documenting requirements, configuring core and ancillary applications, creating database segments, and managing data mapping, cleansing, and transformation. Perform quality assurance testing after migrations, integrations, and segmentation changes to ensure go-live readiness. Serve as a customer point of contact, coordinate with project managers and internal teams, prioritize support requests, and help keep multiple implementations on schedule.