Teams at Frost Bank

Provides administrative and client service support for employee benefits accounts. Assists with renewals, new and renewal business placement, carrier quote requests, proposal preparation, coverage and eligibility changes, claims and billing inquiries, cancellations, and account remarketing. Supports Producers, Account Executives, and Account Managers while responding to client questions and escalating complex issues. Requires a Texas General Lines Agent License or obtaining one within six months, strong communication skills, and Microsoft application proficiency.

Provides administrative and client service support for employee benefits accounts. Responsibilities include assisting with renewals and new business placement, requesting carrier quotes, preparing proposals, responding to client inquiries, processing coverage and eligibility changes, researching claims and billing questions, and preparing accounts for remarketing. Requires a Texas General Lines Agent License or attainment within six months, strong communication skills, and proficiency with Microsoft applications.

Reviews commercial insurance policies and changes for accuracy, processes client-requested alterations, issues invoices and coverage documents, and provides certificates of insurance. Supports account managers and producers with renewals, applications, remarketing, loss runs, billing follow-up, and client communication. The role requires strong communication, analytical skills, Microsoft Office proficiency, and a Texas Property and Casualty license or completion within 90 days.