Teams at FreedomPay

Supports the availability, performance, and reliability of a global payment platform. Responsibilities include monitoring system health, improving observability, tuning alerts, developing dashboards, investigating incidents, troubleshooting integrations and data-processing issues, and creating automation scripts and AI-powered workflows. The role collaborates with software and infrastructure teams, participates in an on-call rotation, and develops skills in cloud operations, platform engineering, incident response, and responsible AI usage.

Maintain and improve platform monitoring, performance, and incident response through automation and AI-driven tooling. Perform root-cause analyses, implement monitoring and remediation, document SOPs/ARPs, escalate complex issues, and collaborate with engineering and infrastructure teams to increase platform stability and observability.

Lead enterprise observability strategy and architecture, implement and optimize Dynatrace and OpenTelemetry solutions, design telemetry for cloud-native systems, apply AIOps, establish SLOs and dashboards, mentor engineers, and drive organizational adoption of modern observability practices.