Teams at FreedomCare

Build and lead FreedomCare’s enterprise leadership development system. Responsibilities include creating a leadership philosophy and competency model, assessing capability gaps, designing leadership pathways and onboarding standards, managing programs, budgets, vendors, technology, governance, and adoption, and measuring behavioral and business impact. The role partners with Talent Acquisition, Learning and Development, HR business partners, executives, and operational leaders to improve leadership effectiveness, succession coverage, mobility, retention, and organizational performance.

Supervise and develop Intake Specialists serving patients and caregivers, resolve escalated issues, monitor workflows and compliance, manage performance against case targets, coordinate with external partners, improve processes, and conduct hiring and training. The role is hybrid in West Hartford, Connecticut, requiring office attendance three days weekly.

Manages the company knowledge base, SharePoint sites, LMS, learning pathways, compliance tracking, and training reports. Develops and maintains process documentation, job aids, communications, infographics, and e-learning materials using instructional design principles. Supports LMS troubleshooting, integrations, training sessions, content governance, and collaboration with subject matter experts and cross-functional teams to improve learning accessibility, engagement, and effectiveness.