Teams at Freedom Mortgage

Prepares and reconciles monthly investor reports, loan-level and pool-level portfolios, remittances, and cash movements. Monitors custodial accounts, clears variances and adjustments, processes loan transfers, supports audits and servicing releases, and responds to investor and internal inquiries. Maintains compliance with Fannie Mae, Freddie Mac, Ginnie Mae, and regulatory reporting requirements. Performs investor system testing, researches issues, prepares findings, and assists with training and special projects.

Processes mortgage collateral document requests, including receiving, sorting, scanning, filing, shipping, tracking, auditing, and safeguarding original loan documents. Maintains accurate system records, prepares shipment transmittals, supports document transfers and sales, conducts inventory checks, and fulfills servicer requests within service-level timelines. Requires strong organization, attention to detail, critical thinking, and the ability to meet production and quality benchmarks in an individual-contributor role.

Reviews incomplete mortgage loss-mitigation packages and accounts approaching foreclosure sale dates. Conducts quality reviews of Document Specialists’ work, verifies document uploads, identifies missing borrower information, issues status letters, updates systems, and communicates file status with underwriting, mediation, litigation, foreclosure, and SPOC teams. Maintains accurate records, reviews daily reports, responds to inquiries, and ensures compliance with processing timelines and quality standards.