Teams at Frankenmuth Insurance

Leads the technical claims operations function across all lines of business. Oversees claims handling standards, complex losses, audits, compliance, reinsurance operations, vendor management, reporting, trend analysis, process improvement, and strategic initiatives. Manages personnel through subordinate leaders, including staffing, coaching, performance management, and organizational planning. Represents the claims function on corporate planning and operational teams.

Manages special investigation unit and appraisal claims functions, including claim oversight, reserves, payments, litigated claim investigations, fraud compliance, reporting, vendor programs, expenses, training, and staff leadership. Develops operational plans, coaches employees, conducts performance reviews, recommends employment actions, and may lead cross-functional projects.

Provides billing and account support for policyholders, agents, and internal teams. Responsibilities include answering inquiries, processing premium payments and refunds, maintaining billing records, reconciling accounts, monitoring accounts receivable, evaluating collection activity, and completing follow-up communications while protecting confidential information and following compliance policies.