Teams at FrankCrum

Provide administrative support to the workers' compensation claims team including claim intake, updating payment/legal billing records, sending policy/renewal packets, responding to claim status inquiries, routing mail, sending files to defense counsel, compiling reports, and assisting adjusters with claim documents and contact information.

Record and process incoming cash receipts, prepare and balance daily bank deposits, research payment discrepancies, process monthly COBRA and credit card payments, generate invoices, notify departments of NSF items, and coordinate with Collections to manage unpaid debts.

Ensure payroll taxes are correctly withheld and paid: determine tax codes for onboarding, resolve SSN mismatches, prepare and file periodic tax returns, run reconciliations and W-2 cross-testing, register clients with state tax authorities, validate reports and SUI/SIT rate changes, file state amendments, and support payroll and client tax inquiries.