Teams at Frame Security

Provides pre-sales technical expertise for cybersecurity solutions, including discovery sessions, solution architecture, product demonstrations, and proof-of-concept evaluations. Leads customer onboarding and implementation, supports reseller partners, develops technical playbooks and demo environments, and translates complex integrations into business value. Works with identity providers, email platforms, SSO/SAML, domain whitelisting, and APIs while supporting customer acquisition and adoption across UK and Ireland markets.

Own post-sale customer relationships, onboarding, implementation, success planning, account health, retention, and expansion. Lead business reviews, demonstrate ROI, advocate for customers, collaborate with Sales, Product, and Support, and track adoption, usage, retention, satisfaction, and expansion metrics. The role requires strong stakeholder management, communication, organization, and experience with CRM or customer success tools.

Leads and scales the BDR organization by hiring, coaching, and developing talent; owns pipeline generation, meeting targets, forecasting, and performance metrics. Partners with Sales, Marketing, Revenue Operations, and Channel to improve lead management, outbound strategy, CRM hygiene, dashboards, conversion rates, and productivity. Builds processes and culture for a high-performing sales development function in a fast-growing SaaS startup.