Teams at Fralock

Supports advanced ceramic manufacturing processes through documentation, data collection, troubleshooting, equipment and tooling support, process validation, root-cause investigations, and continuous improvement. The role collaborates with Engineering, Production, Quality, Maintenance, Supply Chain, and suppliers; assists with equipment qualification, facility layout, Lean and Kaizen activities, employee training, and safe production-process sustainment in a 50/50 office and manufacturing environment.

Supports ceramic manufacturing and new product introductions by creating bills of materials, production routings, manufacturing instructions, SolidWorks drawing packages, and process documentation. Collaborates with design, process engineering, operations, quality, and business development teams to transfer processes to production, resolve manufacturing issues, develop tooling and work centers, and improve equipment and efficiency while meeting cost, quality, safety, and volume targets.

Manages assigned customer accounts and projects, handles quotations and order entry, coordinates contract execution, supports outside sales, and responds to customer requests. Tracks sales and delivery metrics, communicates production updates, reviews customer and contract requirements, maintains CRM data, and protects ITAR-controlled information. The role requires strong communication, analytical, organizational, customer service, and multitasking skills, plus familiarity with ERP/MRP, CRM, manufacturing processes, and government contracting requirements.