Teams at Foundation AI

Manage customer implementations for a LegalTech SaaS platform, including discovery, requirements gathering, process analysis, solution design, documentation, configuration, testing, training, go-live, and hypercare. Build customer relationships, communicate project progress, manage risks and expectations, support adoption, document business needs, and provide feedback to the product team. The role serves law firms and requires familiarity with litigation workflows and case management systems.

Provides advanced application and production support, owning complex incidents, troubleshooting issues, conducting root cause analysis, and improving system reliability. Uses Airflow, ELK, Python, SQL, and AWS to monitor systems, automate processes, optimize costs, and support cloud applications. The role manages stakeholders and customers during critical incidents, ensures compliance and data protection, documents solutions, and mentors junior engineers.

Reviews, tags, validates, and extracts information from emails and documents using an AI application. Performs high-volume data entry, transfers information from scanned files, verifies records against source documents, resolves discrepancies, maintains organized filing systems, protects confidential information, retrieves data, and prepares reports while meeting productivity and quality targets.