Teams at Fortuna Health

Supports B2B client relationships and operates key processes for Fortuna Health’s Medicaid consumer product. The role involves owning operational problems end-to-end, building scalable workflows, analyzing data, managing multiple clients, and balancing enterprise and consumer needs. It requires high ownership, speed, attention to detail, comfort with ambiguity, and interest in Medicaid policy. The position is fully in-person in New York City, with opportunities to grow into leadership.

Lead and scale Fortuna Health’s operational engine for Medicaid consumers. Responsibilities include strategizing expansion into new states, implementing new client programs, improving product-supported workflows, owning ambiguous operational problems end-to-end, and helping build and develop the operations team. The role requires a fast-paced, product-minded generalist who can execute with strong ownership, attention to detail, and empathy.

Early operations hire responsible for processing high volumes of consumer Medicaid applications, identifying user patterns and edge cases, and partnering with engineering to streamline processes and fix product issues. Provide timely, empathetic consumer support, investigate user needs, and recommend product changes to improve experience and reduce support demand.