Teams at Fortegra Financial

Supports client onboarding, portal training, troubleshooting, issue resolution, UAT, and client communications. Maintains user guides, FAQs, and process documentation; coordinates with IT, Reporting, Premium, Operations, Sales, and Development teams to resolve issues and improve portal functionality. Identifies recurring client trends, communicates feedback internally, assists with portal enhancements, and contributes to process improvement initiatives.

Build and improve production document-intelligence systems for commercial insurance using parsing, OCR, classification, structured extraction, reconciliation, retrieval, summarization, and deterministic logic. Evaluate model and parser behavior, investigate failures, maintain evaluation sets, compare technical approaches, collaborate with domain experts, and ship reliable Python and Azure Functions services with strong testing, observability, security, cost, and latency considerations.

Own data quality and operational reliability across Snowflake data pipelines. Responsibilities include monitoring jobs, managing incidents, maintaining runbooks, administering Monte Carlo, creating data quality checks and dashboards, validating bordereau and financial data, supporting UAT and integrations, analyzing trends, and partnering with engineering and business stakeholders to resolve data issues and improve processes.