Teams at Form3

Own and support delivery of Form3’s US Payments product suite across FedNow, RTP, Fedwire, Zelle, and ACH. Translate product vision into requirements, user stories, acceptance criteria, and functional specifications while collaborating with Engineering, Product, customers, and internal stakeholders. Analyze product changes and data, provide subject-matter expertise, support gateway development, and contribute to prioritization and continuous improvement.

Create and maintain API documentation, product manuals, technical specifications, tutorials, Postman collections, and Swagger/OpenAPI specifications for payment SaaS products. Lead AI-enabled knowledge management initiatives, maintain centralized documentation repositories, gather user feedback, and collaborate with Product, Engineering, and Customer Success teams. The role requires strong technical writing, coding and API knowledge, stakeholder management, and excellent written English.

Supports the Product Manager in building and delivering Form3’s Canadian Real-Time Rail payment gateway. Analyzes payment scheme, product, and business requirements; creates user stories, acceptance criteria, and functional specifications; assesses product changes; and uses data to inform decisions. The role collaborates with Product, Engineering, and business stakeholders, develops Canadian payments expertise, and owns business analysis deliverables from requirements through product delivery.