Teams at Ford Office Technologies

Oversee daily service operations, installations, project coordination, logistics, vendor relationships, and supply chain processes. Lead and develop teams, monitor performance metrics, improve workflows, manage budgets and resources, ensure compliance, and resolve operational challenges. Partner with leadership to support organizational growth and implement efficient operational systems.

Manage contract billing, accounts receivable reconciliation, leasing balances, pass-through remittances, custom invoicing, credits, rebates, and contract administration. The role also supports collections, workflow administration, customer and vendor inquiries, KPI monitoring, executive reporting, and billing process improvements. Success requires accuracy in high-volume reconciliation, advanced Excel skills, contract interpretation, independent work, and collaboration across accounting and billing teams.

Develops new business and retains customers by selling IT services, managed networks, compliance and security services, VoIP, projects, contracted services, and hardware. Manages the full sales cycle from prospecting and proposals through delivery, receivables, and post-sale relationship management. Maintains CRM records, coordinates customer concerns, manages multiple accounts, and collaborates with internal teams across supported regions.