Teams at Footasylum Limited

Own the outsourced contact-centre partnership to drive excellent customer outcomes across chat, WhatsApp, email and phone. Use sentiment and Trustpilot analytics, coach teams, ensure SLAs, optimise AI handovers, improve first-contact resolution, manage forecasting, and surface customer insights to stakeholders.

Lead internal and external communications strategy for a retail brand—drive PR campaigns, crisis comms, media relations, and employee engagement. Align messaging with trading priorities, measure effectiveness, and collaborate with marketing, social and HR to deliver consistent brand and internal communications across channels.

Part-time retail role delivering excellent customer service, styling complete outfits, driving sales and KPIs, hosting product launches and in‑store events, maintaining visual standards and stock, and representing the Footasylum brand with energy and product knowledge.