Teams at fonio.ai

Own a portfolio of DACH SMB customers post-sale to drive adoption, retention, and expansion. Build relationships, implement and troubleshoot AI assistant setups and integrations, run proactive check-ins based on usage signals, coordinate with developers for complex configurations, and manage activities in HubSpot.

Manage a portfolio of UK SMB customers post-sale to drive adoption, retention, and expansion. Run proactive check-ins, troubleshoot setups (including API/integration issues), coordinate complex implementations with developers, identify churn risks, and use HubSpot and playbooks to maximize customer value and satisfaction.

Manage a portfolio of existing B2B SaaS customers, drive expansion revenue (upsells, renewals), run reviews and discovery calls, ensure successful onboarding and product adoption, maintain CRM pipeline and forecasts, and collaborate with Customer Success, Product, and Marketing.