Teams at Fnbo

Processes collateral and consumer-purpose loan documentation, including lien filings, releases, maintenance, and insurance reviews. Responds to phone and email requests, provides accurate customer service, identifies and escalates issues, and follows banking policies and regulations. The role also evaluates procedures for improvement, manages multiple deadlines, and maintains productive relationships with peers, business partners, and customers.

Owns the merchant experience and marketplace platform for point-of-sale home improvement lending. Responsibilities include platform strategy, roadmap prioritization, partner and vendor relationship management, API and system integration oversight, risk and governance, performance analysis, and cross-functional coordination. The role leads platform improvements, manages escalations and SLAs, evaluates build-versus-partner decisions, monitors merchant health, and presents recommendations to leadership.

Leads enterprise-wide fraud prevention, detection, investigation, disputes, and resolution operations across card and consumer loan portfolios. Oversees 250+ employees, multiple Directors, a $20M+ budget, fraud technology platforms, regulatory compliance, vendor relationships, and strategic initiatives. Presents fraud performance to executives and board committees, manages risk appetite, drives organizational development, and partners with analytics and IT teams on AI, machine learning, authorization systems, and digital transformation.