Teams at FN America, LLC

Provides technical customer support, researches and resolves product issues, documents interactions, and manages firearm-related orders through invoicing. Processes returns, repairs, payments, customer documentation, allocations, inventory, shipping, and billing discrepancies. Conducts product and process training, maintains accurate ERP and customer records, and coordinates with production, procurement, finance, shipping, compliance, sales, warehouse, consumers, and law enforcement customers.

Leads complex cross-functional projects involving new commercial and military products, capital assets, and strategic initiatives. Manages scope, schedules, resources, costs, quality, delivery, risks, milestones, and corrective actions across multiple projects. Builds and directs high-performing teams, provides executive status updates, facilitates problem solving, and advances project management tools, methodologies, and continuous improvement practices.