Jobs at FMG Suite, LLC

Own product positioning, messaging, competitive intelligence, customer insight, go-to-market launches, sales and customer success enablement, demand programs, and internal alignment. Develop market-informed strategies and launch materials, measure ROI, support product-market fit, represent the company externally, and apply AI tools to improve product marketing workflows.

Manage proactive client outreach, onboarding support, product education, feature adoption, and ongoing engagement. Serve as a liaison between clients and internal teams, provide consultative support, gather feedback, identify product improvement opportunities, and help enhance client satisfaction. The role also coordinates training, workflow improvements, client communications, and personalized resources while serving as a platform expert.

Manage enterprise customer relationships by resolving escalations, troubleshooting product issues, training users, supporting product adoption, coordinating with internal teams, and tracking retention, engagement, and adoption metrics. The role supports an Enterprise Success Manager, handles high-level inquiries, schedules customer appointments, advocates for product improvements, and provides exceptional service to financial services clients.