Teams at Flowcode

The Customer Success Manager will enhance client relationships in the media sector, driving adoption and expansion while managing account health and NRR targets. They will navigate complex media ecosystems and lead strategy to prevent churn and ensure renewals.

Own a scaled book of high-value customers across the full lifecycle from onboarding through renewal. Drive proactive outreach using health scores and adoption signals, build and optimize automated workflows, detect and recover churn, partner with Sales on upsell, and surface customer insights to Product and GTM teams.

The CRM Coordinator will manage HubSpot data hygiene, support sales and customer success teams, and generate insights for business decisions.