Teams at Flosum

Conduct stakeholder discovery across technical and business teams to identify, quantify, and document the value of enterprise Salesforce solutions. Create ROI analyses, executive-ready value reports, presentations, and customer success materials. Partner with sales, customer success, solutions consulting, and marketing teams to support renewals, expansions, executive reviews, and strategic opportunities while recommending additional ways customers can improve Salesforce governance, security, compliance, resilience, and productivity.

Own and grow an enterprise B2B SaaS account portfolio through renewals, expansions, QBRs, executive business reviews, forecasting, and contract negotiations. Build relationships with executives and other stakeholders, identify upsell and cross-sell opportunities, partner with Customer Success on adoption and retention, translate platform data into business insights, and relay customer feedback to Product and Leadership.

Own and grow an enterprise B2B SaaS account portfolio through renewals, expansions, QBRs, executive reviews, and strategic relationship management. Drive retention and revenue growth, identify upsell and cross-sell opportunities, forecast revenue in Salesforce, develop ROI-based expansion cases, coordinate with Customer Success, Sales, Product, Legal, and Finance, and represent customer feedback internally. Manage complex procurement cycles and multi-stakeholder enterprise accounts.