Teams at Florida Gulf Coast University

Design, build, and maintain automated, containerized data pipelines and cloud data warehouse solutions. Model and transform data (Data Vault 2.0, SQL, Python), ensure data quality and governance, integrate systems (APIs, Boomi), and deliver reporting and dashboards (Tableau, Power BI) to support institutional analysis and decision-making while collaborating with stakeholders.

Provide first-line IT support: troubleshoot hardware, software, OS and AV issues; handle help-desk tickets and walk-in requests; assist with device setup, deployments, inventory, and documentation; participate in rollouts and emergency on‑campus support.

Provide advanced IT client support by troubleshooting escalated issues, managing desktop deployments and upgrades, creating project and testing plans, developing vendor requirements, documenting processes, mentoring junior staff, and tracking work orders in an enterprise Windows and Mac environment.