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Flock
Flock Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers disability insurance
Offers occupational accident insurance
Provides adoption assistance
Provides family medical leave
Provides fertility benefits
Offers childcare benefits
Offers generous parental leave
Offers company equity
Offers dental insurance
Offers health insurance
Offers Health Savings Account (HSA)
Offers Flexible Spending Account (FSA)
Offers vision insurance
Offers dependent care
Work-Life Balance + Wellbeing
Offers generous PTO
Provides paid sick days
Provides bereavement leave
Provides paid holidays
Offers sabbatical leave
Offers unpaid extended leave
Company Culture
Offers a remote work program
Recently posted jobs
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Hardware • Machine Learning • Security • Software
Serve as the bridge between Finance and Customer Care to resolve complex billing and account cases. Manage end-to-end billing operations, perform reconciliations and dataset analysis in Salesforce and billing systems, partner cross-functionally to resolve escalations, educate customers across channels, and author process documentation to reduce inbound case volume.
Hardware • Machine Learning • Security • Software
Provide multi-channel customer support (phone, email, live chat); troubleshoot software and hardware issues; manage a personal support queue and escalations; collaborate with Product, Engineering, Sales, and Customer Success; and author/update Help Center articles to reduce recurring tickets. Weekend shift availability required.
Hardware • Machine Learning • Security • Software
Lead end-to-end commercial support for complex B2B SaaS transactions: structure pricing and discounts, negotiate contract redlines, resolve escalations across Finance/Legal/RevOps, create playbooks and workflow improvements, evaluate quote-to-cash automation, and coach junior team members.
