Flix Benefits Overview

Own and configure the enterprise Zendesk instance across Support, Guide, Talk and Messaging. Translate market requirements into sandbox-to-production setups, configure channels (voice/IVR, email, messaging, Help Center), manage integrations and apps, run market rollouts and hypercare, collaborate with SMEs, engineering and training, and produce thorough documentation and standards to prevent config sprawl across multiple markets.

Own and configure the enterprise Zendesk instance across Support, Guide, Talk and Messaging. Translate market requirements into sandbox-to-production configurations, set up channels and routing, run market rollouts and hypercare, configure integrations and marketplace apps/webhooks, document configurations, and collaborate with SMEs, training, IT, and project leads to ensure scalable migrations and steady-state operation.

Design, build, and operate end-to-end Celonis data models, ETL pipelines, and production automations that resolve customer cases at scale. Own reliability, monitoring, documentation, and take over partner-built implementations while collaborating with business, data, and IT teams.