Teams at Flex Dental Solutions

Lead and develop the customer/technical support team, manage daily support operations and escalations, analyze support trends, maintain knowledge base and workflows, partner cross-functionally to improve product quality, assist hiring and workforce planning, and provide hands-on support during high-volume or critical situations.

Own retention for at-risk dental customers by building relationships, executing success plans, driving product adoption, coordinating cross-functional support, documenting feedback, and tracking retention metrics to reduce churn and identify expansion opportunities.

Guide new dental practices through implementation, product training, and adoption of the Flex platform. Coordinate onboarding activities, deliver virtual training, address implementation issues, collaborate cross-functionally, and identify process improvements to ensure successful customer adoption and long-term success.