Teams at flatfair

Provide customer support throughout the end-of-tenancy process, including validating charges, auditing documentation, managing complaints and escalations, resolving disputes, and communicating outcomes to tenants, landlords, and agents. The role requires adherence to SLAs, legal and ombudsman guidelines, while identifying process improvements and delivering empathetic support through email, live chat, and phone.

Provide customer support to renters and letting agents through email, live chat, and telephone. Responsibilities include explaining information clearly, checking applications, investigating issues, resolving queries, maintaining accurate records, managing workload across queues, and collaborating with colleagues. The role includes structured training, shadowing, and feedback, with increasing ownership over time. Candidates need strong communication, empathy, problem-solving, judgment, organization, resilience, and willingness to learn.

Own the full B2B sales cycle, from outbound prospecting and qualification through proposals, negotiation, and contract close. Build a consistent pipeline of letting agents and property partners, meet new-partner and revenue targets, maintain accurate HubSpot forecasts, and communicate customer and market insights. The role involves remote work, London office attendance every other Thursday, and travel for customer meetings and UK industry events.