Teams at Flare (flare.io)

Leads Flare’s Technical Account Management team and helps customers maximize the value of its cyber threat intelligence platform. Responsibilities include team hiring and development, customer enablement, threat research guidance, playbook creation, API and webhook integrations, technical escalations, process optimization, and cross-functional collaboration with Product, Engineering, Customer Success, and Support. The role also provides customer-facing technical support during visits and industry events and contributes feedback to product improvements.

Serve as the senior technical advisor for cybersecurity SaaS customers. Provide onboarding, platform configuration, threat intelligence guidance, custom reporting, integrations using APIs and webhooks, and basic scripting support. Resolve complex technical escalations with Product and Engineering, develop customer and team playbooks, educate users, and provide feedback on product improvements. Participate in customer visits and industry events while managing multiple accounts and driving successful security workflow adoption.

Partner with sales to demo and prove Flare's platform, run end-to-end POCs, interpret threat findings, deliver briefings to ISACs, train sales, and feed field insights into product and research. Engage technical stakeholders, support deal execution across time zones, and represent Flare at events.